Shipping Information:

Shipping Policy How long does it take for NatEv to ship my order? We know that timely shipping is crucial to our loyal customers. Our goal is to ship orders in 1-2 business days. Whenever an extended delay is expected in shipping your package, our Customer Service team will notify you via phone or email. Please be aware that all expedited shipping options do not include Saturday delivery. If you need Saturday delivery please choose customer pickup at checkout as your preferred shipping method with a notation requesting Saturday delivery and we will contact you with a shipping quote.

Note: While we work seven (7) days a week to achieve our goal, during peak holiday times, delays may cause an overall increase in shipping times.

Customer Pickup:

If possible please give us at least 24 hour advance notice before picking up your order from our location. Please visit our Customer Pickup page for more information

Shipping Rates:

At NatEv all of our shipping rates and methods can easily be seen during the checkout process prior to placing your final order. The rates displayed are reflective of shipping and handling. In many cases, there is a large amount of packaging material that is used to ensure items are shipped safely to the customer and our shipping rates are reflective of those packaging and handling rates. In most cases you will still find that our shipping rates are drastically lower than our competition because we take great care in negotiating the best possible rates with our carriers and pass much of that discount onto our customer. In the event that you wish to handle the freight on your own, we have no issues with it. Simply choose Schedule Your Own Freight and notate your UPS or freight number in the Customer comments section and they will arrange to use your shipper number.

International Shipping:

Import duties, taxes, and charges are not included in the items price or shipping cost. These charges are the buyers responsibility.

When will I get my shipment? We are located in Florida. Depending on your location, your order will typically arrive 1-5 business days after it is processed for most U.S residents. To keep you posted, we’ll send a shipping confirmation email as soon as your order leaves our location that will include a tracking number for your order. We do offer 2nd day and overnight options as well for an additional cost. Please note that all Alaska and Hawaii orders are not able to be expedited and will take between 4-6 business days to deliver from our warehouse once the package is shipped out.

Refund, Returns and Cancellation Policies: Customer satisfaction is our #1 priority here at NatEv.

If you are unsatisfied in any way with your purchase, please return any unused items within 30 days for a full product refund.

Returns after 30 days will be issued a store credit. No returns will be accepted after 90 days.

Damages must be reported within 30 days to receive a refund or replacement

Clearance items are final sale only and do not apply to this return policy.

Refunds will be issued for the full purchase price minus shipping.

All returns must include a copy of the Returned Goods Authorization and an invoice in order to expedite the refund process.

Please send to:

NatEv

ATTN: Returns Department 7835 95th Avenue

Vero Beach, Florida, 32967

Enter details of your refund, return, or cancellation policies (if any). Provide instructions for when and how buyers can get a refund, return merchandise, or cancel an order. Review the refund policy of other stores to get an idea of the different approaches and then create the policy that works best for your store.

Frequently Asked Questions:

Answer any questions that buyers are likely to have such as how they can check an order’s status, how can they contact you if they have immediate questions, or what shipping options your store offers.